FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with Wesco Gift Cards?
No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and shipping.
Can I change the value of a Gift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of a Gift Card?
If your Gift has not been redeemed, you can cancel your purchase by contacting Customer Support. Cancellation is subject to limitations.
Which credit cards do you accept?
VISA, MasterCard, American Express and Discover.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as Wesco Gift Card.
Can I buy a Plastic Gift Card for myself?
Yes. To do so, your physical shipping address in the "Delivery Details" field, and enter your own name as the recipient name. Then check "This is for myself", and complete the transaction. The Gift Card will be delivered to the physical address you entered by the delivery method you selected.
Can I send two (or more) Gift Cards in one order?
Yes. After you input the details for the first order, select the "Add Another Gift Card" option and you can purchase another Gift Card.
How do I check my order status and delivery?
Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Where can I ship my order?
Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Receiving & Redeeming
What exactly does the recipient receive when I send a Gift Card?
The recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized method and the Gift Card.
Where can I use my Gift Card?
You can use your Gift Card at all Wesco stores.
When does the Gift Card expire?
There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my Gift Card after I've spent the full value?
Not at this time.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
What if I lose my Gift Card?
Our state of the art technology inhibits fraud, but you must safeguard your Gift Card for your own protection. If you lose your Gift Card and it is redeemed for the full amount, your Gift Card will have no value. If you suspect that someone has stolen your Gift Card contact Customer Support immediately.
Who is CashStar?
CashStar is a Maine-based company specializing in Digital Gifting that allow consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Wesco Gift Cards, powered by CashStar.